Outcomes/Follow Along Workgroup
GOAL: Quality assurance measures will ensure customers satisfaction with services and supports (RCSC grant)
ACTION STEP 1: Gather all QA measures from agencies, CIL's, providers
WHO: Melinda Elmore will gather DMH QA and send to Mary O'Brien Change from December Mary O'Brien and Carolyn Chambers will contact state agencies for information, other group members will forward information to the Chair or bring to the January meeting
WHEN: by Dec. 4, 2002 Change from December January 13, 2003
STATUS: In process
NOTES: Timeline may need to be extedned depending on amount of information received, once information is received the group will recommend 3-4 best practices as universal quality assurances measures relating to Olmstead
ACTION STEP 2: Develop Customer Satisfaction Survey for Customers and families, providers, and agency workers Change from December Develop customer satisfaction survey and contact customers and families to participate in developing survey
WHO: Sue Remelius, Sue Hyde, Mary O'Brien, Bev Fields, Vicki McMullen, Sara Fixman, and Mary Simmons
WHEN: Rough draft survey by January 13, 2003
STATUS:*nbsp; Currently being worked on by above members and they are gathering sample surveys
NOTES: At the meeting on December 10, 2002 the group decided to concentrate on one good survey tool for customers and not do surveys for provider agencies or direct care staff
GOAL: Identify the programs that currently have waiting lists. (PIC priority #10) Collect Data on waiting lists: why people remain and recommendations for changes (RCSC Grant activity)
ACTION STEP 1: Collect waiting list data and see what additional information is needed to make them useful for tracking implementation of Olmstead.
WHO: Greg Kramer, Tom Bay
WHEN: by Dec. 10th PIC meeting Change from December At the December 10, 2002 meeting a draft letter to state agencies was handed out, this will be reviewed by the group on December 16, 2002
STATUS: In process
NOTES: Since there were only six group members present on December 10th, it was felt necesssary to get input and approval from the group on December 16, 2002 before recommending PIC send the letter
GOAL: Self Determination will be understood by agency, provider entities, and customers
ACTION STEP 1: Gather Self-determination information
WHO: Mary O'Brien will contact
WHEN: 11-26-02 Change from December March 2003 PIC meeting
STATUS: Sent emails to GCD and MO Planning Council Change from December Still in process of gathering information and resources
NOTES:
ACTION STEP 2: Bring latest Self-Determination information from International TASH conference and give to workgroup members
WHO: Mary O'Brien
WHEN: December 16, 2002
STATUS:
NOTES:
GOAL: Contracted Service Coordination
ACTION STEP 1: Begin investigating with provider agencies
WHO: to be determined Change from December Susan Remelius will coordinate
WHEN: March 2003 PIC meeting
STATUS: Currently in process of gathering accurate information from provider agencies
NOTES:
GOAL: A clearly defined appeal procedure shall be part of the choice process. PIC #7 (18)
ACTION STEP 1: Collect all appeal procedures for agencies, providers, CIL's
WHO: Carolyn Chambers will coordinate
WHEN: Group members will bring copies of appeal procedures to December 16, 2002 meeting
STATUS: Sent email link to CIL's Site 11-26-02 Change from December In process
NOTES:
GOAL: A toll-free 800 number provide information about services and supports in the community. (14)(51) This number will also take reports of abuse in the system and and other pertinent information.
NOTES: The workgroup was unsure of this goal as it appears other workgroups are working on this goal. The workgropu would like clarification if we are to continue or if this is being worked on elsewhere.
|
